6037bb3bbd450
Omni + Hale
ARCADIA –
602-954-3919
GLENDALE – 623-299-9540
TEMPE – 602-559-5470
WEST PHX/THOMAS – 623-478-8000
We use an app called Hale Health that integrates with our electronic health records. It’s a video visit that is just like FaceTime! You will receive a registration email once you have scheduled your appointment. To read about data protection and HIPAA compliance, please see the below FAQ’s.
Acne
Any Rash
Eczema
Psoriasis
Seborrhea
General Medication Refills
Skin infections such as bacterial or fungal infections
If you are coming in for a mole check, skin cancer checks/follow-up, or hair loss, you will not be able to be seen virtually.
General FAQ
If you have received an invitation from your doctor, you first need to download the Hale app to your iOS device or Android device.
Before setting up your account, Hale first needs to verify your identity to keep your personal health information secure. After opening the application, simply tap Get Started to start the process of setting up your account.
To protect your personal health information, you’ll first be asked for information in order to verify your identity – and then sent a code to confirm your account. Once verified, the app will guide you through the process of setting a password for your account and adding a profile photo.
If you have any trouble setting up your account, please let us know at [email protected] and we will be able to help get you set up right away.
If you have received an invitation from your doctor and are having trouble accessing your account, please contact us at [email protected] so we can get you set up.
If you are interested in learning more about Hale, or to request that we reach out to your doctor to join the platform, feel free to drop us a line at [email protected]
Hale is available for iOS devices on the Apple App Store and Android devices on the Google Play Store.
For iOS:
You can download Hale directly to your iOS device from the Apple App Store by searching for the “Hale Health” in the App Store app on your device:
1. Open the App Store on your iPhone or iPod Touch
2. Tap the Search icon on the bottom of your screen
3. Search for “Hale Health” – you’ll know you’ve found the right one when you see the Hale icon.
4. Tap the “get” button at the top of the Hale app page
The app will download to your home screen. When the download is complete, you can open the app by tapping the Hale icon.
Hale works for iPhone or iPod Touch – and is optimized for iPhone 5, iPhone 6, and iPhone 6 Plus. The app requires iOS 8.0 or later. (If you do not have iOS 8, you can find instructions in Upgrading to iOS 8.)
For Android:
You can download Hale directly to your Android device from the Google Play Store here or by searching for “Hale Health” in the Play Store app on your device:
1. Open the Play Store on your Android device.
2. Tap the Search icon on the bottom of the screen.
3. Search for “Hale Health” – you’ll know you’ve found the right one when you see the Hale icon.
4. Tap the install button at the top of the Hale app page.
The app will download to your applications folder. When the download is complete, you can open the app by tapping the Hale icon.
You can find the latest version of the Hale apps by going to the iTunes App Store – or directly from your Hale dashboard:
1. Tap the Settings icon
2. Open ‘Support”
3. Select ‘Update App’
To start a new request:
Tap the New Request – plus sign icon in the upper right hand corner of the app.
Select the provider to whom you want tot send the request.
Choose symptom associated with your request.
Complete the associated questions and submit your request.
Your request will be sent directly to the provider you selected.
Account Management
If you have received an invitation from your doctor, you first need to download the Hale app to your iOS device or Android device.
Before setting up your account, Hale first needs to verify your identity to keep your personal health information secure. After opening the application, simply tap Get Started to start the process of setting up your account.
To protect your personal health information, you’ll first be asked for information in order to verify your identity – and then sent a code to confirm your account. Once verified, the app will guide you through the process of setting a password for your account and adding a profile photo.
If you have any trouble setting up your account, please let us know at [email protected] and we will be able to help get you set up right away.
Select the menu icon in the top left corner of your Dashboard
Tap the “Providers” menu
View each provider’s profile
Note: if you previously had access to a provider but no longer do, they will be listed as “Deactivated” in the list and you will not have access to their full profile.
1. Open your iOS settings
2. Select “Notifications”
3. Select the Hale Health app from the list
4. Make sure that “Allow Notifications” is turned on
5. Select the type of notifications you’d like to receive.
If after you check your settings you are still not receiving notifications, try logging out of the Hale app and logging back in to reset your notifications.
1. Open your iOS settings.
2. Select “notifications.”
4. Select the Hale Health app from the list.
4. Make sure that “Allow Notifications” is turned on.
5. Select the type of notifications you’d like to receive.
You can, however, provide a nickname – or preferred name – that will be used in addition to your full name:
1. From the Dashboard, open the main control panel in the upper lefthand corner.
2. Select the “Profile” option.
4. Tap “nickname”, enter your preferred name and press “Save”
From the Dashboard, click on your profile avatar and select “Settings”
Click on the photo or select the change button underneath
Select a photo file from the file picker
Click Save
To start a new request:
Tap the New Request – plus sign icon in the upper right hand corner of the app.
Select the provider to whom you want to send the request.
Choose symptom associated with your request.
Complete the associated questions and submit your request.
Your request will be sent directly to the provider you selected.
If you have received an invitation from your doctor and are having trouble accessing your account, please contact us at [email protected] so we can get you set up.
If you are interested in learning more about Hale, or to request that we reach out to your doctor to join the platform, feel free to drop us a line at [email protected]
To reset your password, tap the “Reset Password” link underneath the green bar on the login screen. Enter your email address to receive a link that will allow you to reset your password.
If you do not know which email address is associated with your Hale account, or are continuing to have trouble resetting your password and logging in, please contact us at [email protected] so we can identify what’s going on and get you logged in right away.
Please ensure the information entered is correct. If the error persists, please contact us at [email protected] so we can help identify the problem.
Messaging
When writing a message, the camera appears above the keyboard on your screen. Tap this icon to launch the camera. You can either select an image from your camera roll or take a new photo. Please remember that you’ll need to give the Hale app permission to access your camera. If you have not already done this during the app set up, you’ll be prompted to do so upon attaching your first photo.
If you are already using the app when you receive a message, you’ll hear the same sound and a notification will drop down from the top of the screen. Tapping this notification will immediately open the new message.
If you sent a message, but cannot see it in your case, try quitting the Hale app and reopening it. Sometimes an inconsistent connection will allow the message to be sent, but not reflect that change in the app. Logging in again often remedies this.
If you continue to have trouble sending messages after checking your connection, please contact us at [email protected] to report it. We’ll look into the issue right away.
Any existing cases you have with your doctor will appear as locked, disabling the ability to reply within the case. If you need to get in contact with your doctor or have questions regarding your access please contact your doctor’s office directly.
Health Education from Mayo Clinic
To see any additional articles your doctor might have sent before, tap the case name to view the entire case timeline. Any article attachments will be shown as dark blue bars in the timeline and can be opened from there.
When articles are sent by your doctor, they will be included with a message – similar to an attachment. To view the article, simply open a message that has the article icon, read the note from your doctor and tap anywhere in the dark blue area to open the Mayo Clinic content. You can then scroll through the article, expand additional sections and view any full-size images included.
Connected Devices
To allow access:
1. From the dashboard, open the main control panel in the upper lefthand corner.
2. Select ‘Apple Health’ or ‘Google Fit’
3. Click the radio button next to ‘Enable Apple Health’ or ‘Enable Google Fit’
4. Choose which providers to share the data with by selecting the radio button to the right of the providers name.
Questionnaires
When questionnaires are sent by your doctor, they will be included with a message – similar to an attachment. To answer a questionnaire, simply open a message that has the questionnaire icon, read the note from your color, and tap anywhere in the green area to launch the questionnaire. The app will then guide you through a series of questions meant to help your doctor better understand what’s going on.
There are different types of questions you may be asked; simply read the instructions and answer each one carefully. If you ever need to go back to change an answer, simply swipe down on the green cards to step back in the questionnaire.
Before submitting your answers, you’ll be shown a summary of your responses. Review these – and if you need to, simply tap “Start Over ” to restart the questionnaire.
Assuming you’ve already read the message from your doctor, you may also launch a questionnaire directly from the Notification Center or directly from the “Questionnaires” section of your case card. And if you close out of the questionnaire before you’ve submitted your answers, you can always open it again and keep going. (The app will hold your place, although you may be a asked a few questions again depending on exactly where you exited the first time.)
If you have already submitted the questionnaire, you may not change your previous answers. If you’ve submitted something in error, simply send a message to your doctor wishing the case to clarify the issue.